Harbor Nexus is on the hunt for
a Customer Insight Specialist,
capable of designing, carrying
out, analyzing, and interpreting
consumer research. The objective
is to unearth insights that will
guide growth strategy,
innovation, brand repositioning,
operational enhancements or
other client project types. Our
insight work plays a pivotal
role in partnering with clients
to discover fresh sources of
competitive edge and business
value. The perfect candidate
should be intellectually curious
and investigative, with a
genuine passion for resolving
problems. Essential traits
include a robust service
mentality, proven quantitative
and analytical prowess,
excellent interpersonal
abilities, leadership
experience, and quick-witted
thinking.
YOUR ROLE:
In this digital era, companies
have an unprecedented insight
into their customers'
intentions. Customer Insight
Specialist enable our clients to
maximize this opportunity by
using customer data to extract
unique insights and apply them
to drive business strategy,
operational enhancements, and
product & service innovations.
Customer Insight Specialists
work in tandem with clients and
consulting team members to
identify unique value sources
and translate project
discoveries into implementable
recommendations. In this
position, you'll conduct
consumer research, synthesize
insights, and help clients
confront their greatest
challenges, as well as execute
their business in novel ways
that offer competitive advantage
and enhance profit margins.
Customer Insight Specialist are
crucial to the success of
insight projects, managing
consumer research endeavors, and
communicating findings to
clients. Tasks range widely—from
formulating surveys to inform a
corporate client's investment
strategy for a new market
acquisition, to creating,
conducting, and analyzing
qualitative and quantitative
research to guide a brand
repositioning or innovation
effort.
Key responsibilities include:
-
Direct Client Engagement and
Support: You'll utilize a
broad array of qualitative
and quantitative research
methods to create business
impact for our clients.
You'll oversee the research
process from design to
analysis, consistently
translating research
findings into viable
business recommendations for
the client, in collaboration
with the project team.
-
Proposal Development
Support: You'll facilitate
the client proposal
development process by
aiding in material creation
and participating in the
sales process. As an Expert,
you'll guide research plans
and highlight Harbor Nexus’s
capabilities in the Consumer
Insight arena.
-
Intellectual Capital
Development: You'll help
expand and deepen the firm's
knowledge pool: enhancing
Harbor Nexus’s proprietary
frameworks, methodologies, &
tools, and fostering the
knowledge of generalist
consultants. You'll develop
cutting-edge tools in
collaboration with Harbor
Nexus’s Consumer Knowledge
Team. You'll contribute to
CCI growth through case
execution, client
development, and
intellectual property &
product creation.
-
Vendor Management: You'll
counsel Harbor Nexus’s
project teams on the optimal
selection and management of
external research vendors
and aid the broader Customer
Insight Operations team in
continuously
validating/improving
external relationships.
Candidate please contact carol.t@hbrnexus.com
with CV